Cancellation & Refund Policy
At Studio 12 Pilates, we are committed to providing an exceptional boutique fitness experience. To ensure fairness for all clients and to maintain the integrity of our class schedule, the following policies apply to all purchases made through Studio 12 Pilates.
By purchasing a membership, class package, session, retail item, beverage, or any other product or service from Studio 12 Pilates, you acknowledge that you have read, understand, and agree to this Cancellation & Refund Policy.
No Refund Policy
All sales are final.
Except where required by applicable law, Studio 12 Pilates does not provide refunds, credits, exchanges, or transfers for any reason, including but not limited to:
Monthly memberships
Membership enrollment or activation fees
Class packs
Introductory offers
Promotional offers or special pricing
Drop-in classes
Private sessions
Workshops or special events
Gift cards
Merchandise, apparel, grip socks, accessories, or retail products
Beverages and food items
Late cancellation fees
No-show fees
Account charges
Any other products or services offered by Studio 12 Pilates
Refunds will not be issued for reasons including, but not limited to:
Change of mind
Scheduling conflicts
Relocation
Vacation or travel
Illness or injury
Failure to attend booked classes
Dissatisfaction with class times, instructors, or programming
Failure to use purchased classes before expiration
Accidental purchases
Forgetting to cancel a reservation
Personal circumstances that prevent attendance
Unused classes, memberships, or other purchases have no cash value and are not eligible for refund.
Class Reservations & 12-Hour Cancellation Policy
Clients are responsible for managing their own class reservations through the Studio 12 Pilates booking platform.
A minimum of 12 hours' notice is required to cancel or reschedule a class reservation without penalty.
Reservations canceled less than 12 hours before the scheduled class start time are considered Late Cancellations and will incur a $15 Late Cancellation Fee.
Clients who fail to attend a scheduled class without canceling their reservation are considered No Shows and will incur a $15 No-Show Fee.
For members, the applicable $15 fee will be charged to the payment method on file; however, the class will be returned to the member's available monthly class allotment. The class will be restored to the member's account regardless of whether the reservation was a Late Cancellation or No Show.
For clients using a class pack, intro offer, or other class-based purchase, the applicable class may be deducted in accordance with the terms of that purchase, in addition to any applicable fee.
Late cancellation and no-show fees are intended to account for a reserved class spot that could otherwise have been made available to another member or client. Once a reservation enters the 12-hour cancellation window, the studio is generally unable to reliably fill that spot. The $15 fee applies even though the class is returned to the member, as the fee is intended to compensate for the reserved spot and the opportunity for another client to attend.
Late Cancellation & No-Show Fee Disputes
Studio 12 Pilates takes attendance and reservation records seriously and makes every effort to accurately document class attendance, cancellations, and no-shows.
If a client believes a Late Cancellation or No-Show Fee was charged in error, the client must contact Studio 12 Pilates within 24 hours of the scheduled class start time by emailing studiotwelvepilates@gmail.com.
The email must include:
The client's full name
The date and time of the class in question
A description of the circumstances
Any relevant information or documentation the client would like the studio to consider
Studio 12 Pilates will review the applicable booking, cancellation, and attendance records and determine whether an adjustment is warranted.
Disputes submitted more than 24 hours after the scheduled class start time will generally not be considered or reviewed. After this 24-hour period, the applicable Late Cancellation or No-Show Fee will be considered final and accepted, except where otherwise required by applicable law.
Submitting a dispute does not automatically result in a refund or reversal of the fee.
Late Cancellation and No-Show Fees are non-refundable, including for illness, injury, emergencies, scheduling conflicts, transportation issues, forgotten reservations, or other personal circumstances, except where Studio 12 Pilates determines that the fee was charged in error or where a refund is otherwise required by applicable law.
Membership Cancellations
Memberships require 30 days' written notice prior to the member's next billing cycle in order to cancel.
To cancel a membership, members must submit a written cancellation request by email to studiotwelvepilates@gmail.com at least 30 days before their next scheduled billing date. Cancellation requests submitted with less than 30 days' notice may result in an additional membership payment being processed before the cancellation takes effect.
A membership cancellation does not take effect immediately upon submission. Membership access and billing will continue through the applicable 30-day notice period, after which the membership will be canceled and no further recurring membership payments will be charged.
Cancellation of a membership does not entitle the member to a refund for:
Previous membership payments
Partial months
Unused classes
Unused membership benefits
Missed reservations
Late cancellation or no-show fees
Membership dues and other charges that have already been processed are non-refundable.
Cancellation requests must be submitted in writing via email to studiotwelvepilates@gmail.com. Requests made through social media, text message, phone call, voicemail, or in person will not be considered submitted unless Studio 12 Pilates confirms the cancellation request in writing.
Members are responsible for ensuring their cancellation request has been successfully sent and should retain a copy of their email for their records.
Membership Freeze Policy
Studio 12 Pilates offers members the option to temporarily pause their membership for up to three consecutive months, subject to studio approval.
Members are eligible for one complimentary membership freeze month per 12-month membership period. Any additional freeze time beyond the complimentary month will incur a $35 membership freeze fee per month.
The following terms apply to all membership freezes:
Membership freezes may be requested for a minimum of one month and a maximum of three consecutive months.
The first month of a member's approved freeze period is complimentary.
Any additional frozen months, up to the three-month maximum, will be subject to a $35/month freeze fee.
Membership freezes must be requested at least 14 days before the member's next scheduled billing date.
Medical circumstances may be considered as an exception to the 14-day advance request requirement.
All membership freeze requests are subject to Studio 12 Pilates approval and discretion.
Freeze requests must be submitted in writing via email to studiotwelvepilates@gmail.com. Requests made through social media, text message, phone call, voicemail, or in person will not be considered submitted unless Studio 12 Pilates confirms the request in writing.
A membership freeze does not cancel the membership. At the end of the approved freeze period, the membership will automatically resume and regular membership billing will continue.
Membership freezes may not exceed three consecutive months.
The complimentary one-month freeze benefit does not roll over, accumulate, or convert to a credit if unused.
Studio 12 Pilates reserves the right to approve, deny, or modify a freeze request based on the circumstances and the terms of the member's agreement. Approval of a freeze on one occasion does not guarantee approval of future freeze requests.
Class Packs & Intro Offers
Class packs, introductory offers, and promotional packages:
Are non-refundable.
May not be exchanged.
May not be transferred to another individual.
Must be used before their stated expiration date, if applicable.
Unused classes remaining after expiration are forfeited and will not be reinstated, refunded, or credited.
Retail Merchandise & Beverages
All retail merchandise, apparel, grip socks, accessories, beverages, and food sales are final.
Studio 12 Pilates does not accept returns, exchanges, or refunds unless required by law or if an item is defective at the time of purchase.
Payment Disputes & Chargebacks
By completing a purchase, you authorize Studio 12 Pilates to charge the payment method provided for all purchases, memberships, fees, and applicable charges.
Initiating a chargeback or payment dispute for a valid charge does not cancel your contractual obligations under this policy or your Membership Agreement.
Studio 12 Pilates reserves the right to provide documentation, signed agreements, attendance records, booking history, cancellation records, communications, and payment records to financial institutions in response to any payment dispute.
Accounts with outstanding balances resulting from reversed or disputed charges may be suspended until all amounts owed are paid in full.
Membership Cancellation Procedure
Studio 12 Pilates memberships automatically renew on a recurring monthly basis until properly canceled.
To cancel an auto-renewing membership, members must submit a written cancellation request by email to studiotwelvepilates@gmail.com. Cancellation requests submitted through social media, text message, phone call, voicemail, in person, or through third parties will not be accepted unless Studio 12 Pilates expressly confirms acceptance in writing.
A membership cancellation request is considered received only after it has been delivered to studiotwelvepilates@gmail.com. Members are responsible for ensuring their request has been successfully sent and should retain a copy of their email for their records.
Memberships will continue to renew, and all scheduled membership dues will continue to be charged, until a valid cancellation request is received and processed in accordance with the Membership Agreement and any applicable notice period.
Failure to submit a cancellation request to studiotwelvepilates@gmail.com does not relieve a member of their obligation to pay recurring membership dues. Membership charges processed before a valid cancellation request is received are non-refundable.
Studio Discretion
Studio 12 Pilates reserves the right, at its sole discretion, to make exceptions to this policy in extraordinary circumstances. Any exception granted on one occasion shall not create an obligation to grant similar exceptions in the future.
Policy Changes
Studio 12 Pilates reserves the right to modify or update this policy at any time. The most current version will be posted on our website and shall become effective immediately upon posting unless otherwise stated.